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Integrate with

MS Project Server

Microsoft Project is a project management software used to plan, schedule, and track tasks, resources, and timelines for complex projects.

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Introducing TACTIC and MS Project integrations

“Enable seamless project management by connecting TACTIC with Microsoft Project. Sync tasks, timelines, and milestones automatically reducing manual updates and ensuring your team stays on schedule. This integration empowers you to visualize resource allocation and project progress within Power BI dashboards, streamlining planning and execution.”

Integrating CRM Software: Essential Steps for Success

Assess Current Systems: Begin by conducting a comprehensive assessment of your current software and data infrastructure. Identify existing systems, databases, and applications that will need to integrate with the CRM software. Evaluate the quality, accuracy, and relevance of the data housed within these systems to determine integration requirements effectively.

Define Integration Objectives: Clearly define the objectives and goals of the CRM software integration process. Identify specific outcomes that you aim to achieve through integration, such as improving data accessibility, enhancing customer communication, or streamlining business processes. Align these objectives with broader organizational goals to ensure the integration adds significant value to the business.

Review Integration Options: Explore various integration methods and tools available for connecting your CRM software with existing systems. Evaluate options such as API-based integration, middleware solutions, pre-built connectors, and custom development. Consider factors such as cost, complexity, scalability, and maintenance requirements when choosing the most suitable integration approach for your organization.

Enhancing Support with Integrated Formatting Tools

Effortless Ticket Management: Seamlessly integrate rich text features into your support platform, enabling agents to format ticket responses with ease. Enhance text with font customization, alignment, spacing, and advanced styling for clear communication.

Improved Customer Interaction: Elevate customer interaction within your support system by incorporating rich text formatting. Agents can highlight important details, adjust font sizes, insert hyperlinks, and embed multimedia for comprehensive responses.

Professional Correspondence: Utilize integrated rich text capabilities to create professional correspondence. Agents can insert tables, embed images, apply advanced styling options, and ensure error-free communication with spell-checking and grammar correction tools.

How TACTIC synchronize timelines with Microsoft Project

Integrating with Microsoft Project allows you to manage complex project schedules, dependencies, and milestones with greater visibility. Use this connection to plan, monitor, and adjust projects while aligning timelines with broader portfolio strategies.

  • Connect your TACTIC  workspace to Microsoft Project from system settings.
  • Import project templates, timelines, and task hierarchies into TACTIC.
  • Link individual tasks to specific projects and assign dependencies.
  • Use dashboards in TACTIC to track real-time progress synced from MS Project

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